Policies Page

  • All quotes are based on the information provided by the customer. Final pricing may adjust after in‑person inspection. Quotes are valid for 14 days.

  • A 50% deposit is required to secure materials and reserve your spot on our schedule. Remaining balance is due at completion.

  • Turnaround varies by project type and current workload. Estimated timelines are provided during quoting and may adjust if additional repairs or materials are required.

  • Customers may provide their own materials; however, RJW is not responsible for defects, shortages, or performance issues related to customer‑supplied fabrics.

  • Cancellations made after materials have been ordered will forfeit the deposit. Rescheduling is available upon request.

  • RJW guarantees craftsmanship for 12 months from completion. Warranty does not cover normal wear, misuse, or damage caused by environmental exposure.

  • Completed items must be picked up within 7 days unless otherwise arranged. Storage fees may apply after this period.